Making required learning easier to prioritize

The business challenge

New hires were overwhelmed by required-course messages: up to 21 emails in a week for individual contributors and 25 for managers. Without clear priorities, learners struggled to identify which courses needed attention.

My role and scope

• Designed a two-part governance solution: required-course prioritization and employee/manager visibility through ServiceNow.
• Used learner research and new-hire personas to align departments around the problem and the proposed approach.

Key decisions

• Prioritize the first 90 days of required courses by legal and financial risk of non-compliance.
• Make requirements visible to both employees and managers rather than adding more messages.

What I built

• Created new-hire individual contributor and manager personas.
• Built the course-triage approach and a ServiceNow-powered dashboard.
• Connected overdue-training nudges to Slack.

How I worked with others

• Aligned department stakeholders around learner personas, compliance priorities, and the dashboard approach; established clearer course oversight and administrator responsibilities.

Results and measurement

• High-priority course compliance increased 20% within a year of launch—a reported percentage increase, not a 20-percentage-point gain.

What this demonstrates

Learning systems governance and practical automation in the flow of work.